10151 University Blvd #505
Orlando, FL 32817
Phone – 1-877-248-1281
Our Goal is to deal fairly with our customers in the same way we would like to be treated. This “Golden Rule” directs our policies and our actions regarding how they are implemented.
We welcome your comments – please e-mail us at nollart@AOL.com
Anything purchased from Berkey Water Filter System may be returned within 60 days of delivery for refund or exchange, following the guidelines under "Returns" and "Refunds," below.
Note: New-equipment boxes may be opened for inspection or the inclusion of "information" sheets prior to shipping.
We accept Visa, MasterCard, Discover, American Express, and Paypal.
Occasionally we are unable to process international credit cards or credit cards whose issuing banks do not subscribe to address verification or other fraud prevention practices. In those cases we recommend paying by cashier’s check or wire transfer.
Safe Shopping: Identity Theft and Fraud Prevention
We use SSL secure transactions, which means that we use a secure server to process your payment information. Our system is very secure and your data will be safe. We will not release your data for any reason to any other company or individual.
The "Credit Card Fraud Act" 18 U.S.C.A. § 1029, prohibits fraud and/or related activity in connection with credit card or other credit card access devices. We report instances of credit card fraud, theft by deception, intent to defraud, and criminal misrepresentations to local law enforcement agencies, and/or local district attorney prosecutors, whether those activities arise under federal and/or state law. By placing this order you expressly agree to purposefully avail yourself to legal proceedings, jurisdiction and venue in the State of Alabama, Shelby County.
Condition of Goods Sold:
Used merchandise is never sold as new. New-equipment cartons may be opened for inspection or inclusion of "tips" info sheets before being shipped to you.
All damaged or defective Items must be returned in as-shipped condition, complete and in factory packaging.
All items must be returned to the manufacturer.
E-mail or call for Return Authorization (RA) number before returning any item.
A repackaging fee will apply if packing materials are not returned complete
Postage and insurance are the responsibility of the sender, except if we or the manufacturer made a mistake shipped the wrong item.
Care should be taken to individually wrap each part to protect from scratching or rubbing, because shipping insurance doesn't cover damage caused by inadequate packing (including parts being damaged by contact with other parts inside the box.)
Contact us for the return address (Be sure to call for an RA number first.)
See Refund section for information about refund policies.
Refunds (including for deliveries refused by customer) are subject to 15% restocking fee with $10 minimum. This is imposed by the manufacturer, not us.
This applies if a customer returns an item for exchange or mistakenly orders the wrong product.
Refused deliveries and order cancellations received after merchandise has been shipped are considered "items returned".
There is no restocking fee for exchanges of equal or greater value, if the item being exchanged is returned in condition as shipped.
Within 30 days, customers may opt to have defective machines replaced or refunded.
After 30 days, the terms of the manufacturer's warranty apply. We will pay shipping cost for return of defective items only from within the 50 U.S. States and Canada.
Shipment of replacement for defective items will be by surface shipping only (except for AK and HI, which will be by mail only.)
Shipping, General Information:
Standard shipping is by FedEx Ground shipping. Some small items are shipped via U.S. Postal.
Other shipping options are available (call).
Shipping damage must be reported at the time of delivery or within 7 days.
Ground shipping is free to the 48 states for orders over $99, except where noted on product pages.
Shipment Method for Remedy of Error:
In the event that we ship a wrong item, shipment of a replacement item within the U.S. 48 states will be by ground shipping. If you order any item for shipment within the U.S. but intend to use it outside the U.S., be sure to inspect it thoroughly before taking it outside the country because we will pay for shipment of replacement items only to U.S. and Canadian addresses.
Personal Checks and Money Orders:
Orders paid with a money order purchased from a U.S. Post Office are processed for shipment as soon they're received (for a U.S. Postal Money Order you must take cash to a U.S. Post Office.)
Orders paid with a check or with a money order purchased anywhere other than a U.S. Post Office must wait several days before processing.
The address for orders or payments sent by mail is:
10151 University Blvd #505
Orlando, FL 32817
International Orders and Shipping Costs
Our Guarantee applies only to purchases made and shipped within Canada and the continental USA.
Manufacturers warrantee applies to all purchases, regardless of location.
Please contact us for information regarding Warrantee returns.
Note: International Electric Power converters are the responsibility of the customer. Products sold on this website conform to U.S. power supply standards.
For complete instructions on making an international order please go to –
1. Cost of Shipping: The cost of shipping will depend on the weight of the product, the price of the product, and where you live.
To calculate the cost of shipping:
Select the product you want and click the Buy button.