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Berkey Water Filter System

Terms and Conditions

Manufacturers Warranty, Returns, Exchanges and International Orders

We realize that it can be frustrating to receive a damaged or defective product, or to receive the wrong product. We are committed to doing everything in our power to respond quickly and efficiently to your needs.

Your Satisfaction Guarantee:

Anything purchased from Berkey Water Filter System may be returned within 30 days of delivery for refund or exchange, following the guidelines under "Returns" and "Refunds," below.

New-equipment boxes may be opened for inspection or the inclusion of "information" sheets prior to shipping.

Warranty

Warranties for products sold by Berkey Water Filter System are offered and provided solely by the product's manufacturer. Most manufacturers require proof of purchase (and of purchase date) with warranty claim, so it's important to keep your receipt. Berkey Water Filter System will provide a courtesy copy of your receipt upon request

  • We will accept returns of damaged or defective merchandise within 30 days of date of delivery.
  • We will pay for the cost of shipping of damaged or defective merchandise.
  • We will pay shipping cost for return of defective items only from within the 50 U.S. States and Canada
  • Shipment of replacement for defective items will be by ground shipping (except for AK and HI)
  • The following section on “returns” applies to units that have been installed or used and found defective and are under factory warrantee: 

Returns

  • All damaged or defective Items must be returned in as-shipped condition, complete and in factory packaging.
  • All items must be returned to the manufacturer.
  • E-mail or call for Return Authorization (RA) number before returning any item.
  • A repackaging fee will apply if packing materials are not returned complete.
  • Postage and insurance are the responsibility of the sender, except if we or the manufacturer made a mistake shipped the wrong item.
  • Care should be taken to individually wrap each part to protect from scratching or rubbing, because shipping insurance doesn't cover damage caused by inadequate packing (including parts being damaged by contact with other parts inside the box.)
  • Contact us for the return address (Be sure to call for an RA number first.)
  • See Refund section for information about refund policies

 

Please note the following regarding: Refused Deliveries:

Refused deliveries and order cancellations received after merchandise has been shipped are considered "items returned".

 Here are some scenarios:

 

"I received the wrong product ":

  • If we or the manufacturer have mistakenly sent you the wrong product
  • First of all we apologize
  • Please call us prior to returning the product for shipping instructions for a “return Authorization” number.
  • Shipping costs will be paid by either us or the manufacturer.
  • Replacement product will be shipped upon receipt of the returned product.
  • See “Refund” section for information about refund policies

"I ordered the wrong product and would like to exchange it":

  • Sorry, but shipping costs for exchanges in this case are not refundable. 
  • Refund of the product will be made immediately upon receipt of the product.
  • Simply order the correct product and we will do our best to expedite its shipment.
  • There is no restocking fee for exchanges of equal or greater value if the item being exchanged is returned in condition as shipped.

"I am not happy with the product and would like to return it":

  • We're sorry you are not satisfied with your Berkey product.
  • Please call us prior to shipping your product (we won't bug you, just provide shipping details)
  • See Refund section for information about refund policies

 

Refunds:

  • Refunds (including for deliveries refused by customer) are subject to 20% restocking fee with $10 minimum. This applies if a customer returns an item for exchange or mistakenly orders the wrong product.

Please note the following regarding "INTERNATIONAL ORDERS"

  • Our Guarantee applies only to purchases made and shipped within Canada and the continental USA.
  • Manufacturers warrantee applies to all purchases, regardless of location.
  •  Please contact us for information regarding Warrantee returns.

 

Note: International Electric Power converters are the responsibility of the customer. Products sold on this website conform to U.S. power supply standards.